Gautier Feld, auteur sur Dokit

3 Reasons Manufacturers must offer a great customer support experience on mobile

All businesses must be aware of the need to effectively use the mobile channel to provide unparalleled support to their customers and partners. In the era we live in, having an app or a Web App is crucial for all businesses, and manufacturers are no exception to the rule, on the contrary!

Case Study – Digitisation of Cadiou’s product manuals

Cadiou’s challenges regarding its product manuals Cadiou is a leading manufacturer of gates and fences in France. Forty years after the beginning of the family adventure, the Breton company has established itself as the reference in the organization of outdoor living spaces. To enable its professional and private customers to be autonomous in the installation […]

The Best Format to Create User Guides in 2019, Talk with Clément Flipo, co-founder of Dokit

Have you ever looked for an instructions manual for a product? Right now, I bet you’re thinking of that one time you bought that IKEA Billy bookcase, felt confident you could assemble it on your own by following the ‘easy’ steps on the step-by-step instructions and ended up typing in the YouTube search bar “How […]

Top 5 software to create impactful step-by-step instructions

Nowadays, there are many ways of spreading documentation around, creating user guides and sharing content. At Dokit, we asked ourselves: are there any actual good ones? After carefully studying technology trends and the various documentation platforms available out there, we have drawn up a list of what we think are great pieces of software for […]

10 Golden Rules to help you create a great user manual

User manuals to support, train, and assist your customers are vital in every business sector. Just a few examples: Factory Foreman needs to look over safety rules for a new press or a Doctor wants to make sure he’s clearing his equipment properly.

9 reasons to stop writing user manuals with Microsoft Word

Many manufacturers are still using word processors (ex. Microsoft Word) because this is the way they’ve always made manuals or because they think word processors are simple. Companies now have the ability however to explore other ways of creating user guides or work instructions for their products. We have 9 reasons your company should forget […]

Best practices for writing effective work instructions

Create user-oriented instructions Standard operating procedures (SOP) and work instructions are intended to improve employees’ working routines. Unfortunately, documents of this type are rarely drafted with this purpose in mind. However, it is essential to design them with a focus on the users of the documents, their daily tasks, and their working environments, while maintaining […]

How (and why) to create a digital instruction manual

In the era of industry 4.0, many manufacturers are still neglecting their technical documentation. They still rely on standard office software to write their user guides, procedures and product instructions manuals. But this approach is a source of dissatisfaction and inefficiency. Updating content, managing versions and duplicates, organizing files or formatting work wastes valuable staff time. […]

How can you speed up knowledge sharing within your company?

For several years now, companies have been undergoing unprecedented changes. Major technological developments are changing working methods all the time. A new generation of tech-savvy people who are comfortable with the use of digital tools is arriving in organisations… while another generation, carrying strong know-how, is retiring. This know-how is currently the focus of much […]

Best practices for a successful enterprise wiki

Enterprise wikis are recognised for their simplicity of implementation and the place they give to collaboration and sharing within organisations. Today, they are used for a wide range of purposes: knowledge management, technical and quality documentation management, internal collaborative tools, etc. Although they have a very good reputation, especially thanks to Wikipedia, Mediawiki wikis are […]